Frequently Asked Questions (FAQ)

Jewelry Care & Maintenance

How do I take care of my Melencia Jewels?
To keep your pieces looking flawless:

  • Avoid direct contact with water, sweat, and chemicals (perfumes, lotions, etc.).
  • Store jewelry in a dry, cool place when not in use.
  • Use a soft cloth to gently clean your pieces after wearing.
  • Remove jewelry before showering, swimming, or working out to maintain its luster.

Can I wear my jewelry in water?
It is not recommended to get your jewelry wet. Water, especially chlorinated or saltwater, can affect the longevity and shine of 18K gold-filled pieces.

How do I care for my 18K gold-filled jewelry?

  • While durable, it can tarnish over time without proper care.
  • Clean gently with a soft cloth or mild soap and warm water—avoid harsh chemicals.
  • Store in your Melencia Jewels jewelry pouch or a box to prevent scratches and tarnishing.
  • Keep away from moisture to maintain its golden shine for years.

Product & Quality

What is 18K gold-filled jewelry?
18K gold-filled jewelry consists of a thick layer of gold pressure-bonded to a base metal. It has more gold than gold-plated, offering the beauty of solid gold at a fraction of the price, with high durability and long-lasting shine when properly cared for.

Does gold-filled jewelry tarnish?
Gold-filled pieces can tarnish over time if not cared for properly. Avoiding moisture, sweat, harsh chemicals and cleaning regularly will help preserve their brilliance, like solid gold.

Orders & Shipping

How long does shipping take?
Orders typically ship within 3-4 business days, and U.S. shipping takes 3-4 business days.

Do you offer returns or exchanges?
You may return your item for store credit only. However, if you receive a damaged or incorrect item, please contact us within 7 days for assistance.

Do you offer custom pieces?
At this time, we do not offer custom designs, but stay tuned for exclusive limited drops!

Still Have Questions?

If you have any other questions, please feel free to email info@melenciajewels.com, or send a message to @melenciajewels on Instagram.